Online buying is no longer a new thing as technology and the power of digital marketing continues to grow and prosper. But then, there are still problems which only online shoppers can relate, thus we list down the possible dilemmas every online buyers may encounter as well as the accompanied solutions to help you out!
If we chart out the trajectories of online malls and supermarket no doubt it is very impressive. However, one can still hear complains on buyer’s side about the website or about the product they purchased online. Definitely, there is a room for improvement that one should take into account. This what makes another online buyer reluctant to do online purchase more often even though it poses convenience and comfort. So, if you are a buyer, what makes you reluctant to purchase an item online?
Let’s have a closer look at the online buyer’s problem!
• Rampant Fake Sites
Scammers are everywhere. Online websites are not exempted to these evil works and we see a lot of fake websites like mushroom exponentially increasing in numbers.
Solution for buyers:
Verification is very important before you make your purchase online, especially if you haven’t heard about the online mall ever. You can check their reviews and identity and make sure you read through information about the site.
• Customer Support Unattended
If the buyer wishes to talk to anyone for assistance and could not find any answers to their inquiries this thing can really be so frustrating. Mostly, buyers get stress if they have to wait a long time just to hear or reply from their queries.
Solution for buyers:
Choose to patronize those online shop/supermarket or sites like #Fingerhut that offers various ways to contact them so if you have a problem with your purchase, you can get a fast reply!
• Complicated & Overwhelming Site
Frustration comes in if you try to seek something on the site but you do not know where it can be found. The difficulty itself will cost them too much time so they end up not buying anything.
Solution for buyers:
Their loyalty will always go for the website that they are accustomed to navigating. When the site is friendly for users, they will stick to it. Buyers would love shopping more on the site for almost everything they need.
• Not Enough Cash To Shop
As buyers, we have that impulse or need to buy an item the moment we see it is posted on the site. What stops us is when we do not have cash or fund for the purchase.
Solution for buyers:
Improvements are always possible anywhere. If you are looking for buy now pay now system on online shopping, try to check sites like #Fingerhut no credit check needed and long process. It is an exciting shopping experience buyers would love.
• Product Labels & Description Tricky
Buyers love to be informed with about the items. They wanted to know how they can use it, so as much as possible they stay away from product or items that do not provide an adequate description.
Solution for buyers:
Sites like #Fingerhut provide you with the important details, labels, and description of the product. They have the tab located on the lower portion to see about the reviews of other buyers you had already made their purchase about the product, so you can check it there. They got the whole page site accommodates for that so you have ample information to read about the product displayed on the catalog.
Bottom Line
Despite some of these buyer’s problems, people still love to shop online. They are just cautious what shopping center they will put their confidence but once they are already at ease with shopping, the hesitation and reluctance are already gone. For that, most of online business struggles to give satisfaction to their customers and to meet their needs in order to keep gaining more customers that is also the reason why these online malls spend a lot of budget on their SEO and customers support to address these need so that whether it be the first time or frequent buyer they still enjoy buying online.